For more than a decade, we’ve been delivering the highest quality products and services designed to manage drug costs and improve health, through:

• Our Patient Centric Approach. Underlying all of our offerings is our patient centric philosophy. We believe that by giving members the right information at the right time, they will make decisions that will improve their health and lower costs.
• Choice. A full-service PBM, among our offerings are a fully integrated mail service operation that processes millions of prescriptions a year and a network of more than 59,000 retail pharmacies located throughout the country.
• Industry-Leading Innovation. We continually enhance our operations to better serve our members, clients and clinicians. Among our recent innovations are the industry’s first voice-enabled prescription refill service; our DURNow™, which clinically monitors prescriptions every 24 hours; and PharmaView™, our robust reporting platform.
• Service Excellence. Our overall satisfaction scores, as revealed by our annual member satisfaction survey, are consistently in the top 5%. Our annual client survey shows high satisfaction with our ability to provide high-quality service and deliver on promised savings. We were also the first PBM in the country to earn ISO 9001-2000 registration in several important areas: our Customer Service Call Center, Mail Service Pharmacy, and PBM Operations, which includes clinical services, plan implementation and network administration.
• Comprehensive Specialty Service. With over 1.2 billion in sales, CVS Caremark Specialty Pharmacy is the nation’s largest, full-service provider of biotech and specialty pharmaceuticals, providing leading-edge clinical services for a broad range of diseases.